Customer ended up with the garage door rollers popping out of the track and called us for help for fear of further damage.
Informed the customer technicians would arrive imminently so there was no need to attempt to handle the garage door off the track on their own. Began repairs by securing the system and ensuring no loose or unsupported parts to prevent accidental damage to person or property. Opened garage door tracks to clean and repair dents that caused rollers to pop out. Lubricated rollers and made the garage door travel inside the repaired tracks a number of times to verify the problem was solved.
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* $29 service call - deducted from the service
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